Privacy Policy

Who we are

Our website address is https://www.coachwellbeing.co.uk which is owned by Reach Remarkable Ltd, a small private limited company registered in England and Wales with company number 8189268.

We, Reach Remarkable Ltd are committed to respecting the privacy of anyone using our site and the confidentiality of any information that you provide us through our services. The purpose of this statement is to set out how we use any personal information that we may obtain from you and is part of our overall Data Protection Policy.

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service Privacy Policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

If you leave a comment on our site you may opt in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Mailing Lists

As a part of requesting further information about our services, or specifically registering for updates and our monthly email newsletter, we ask you to provide some personal information.  We use that information to tell you about the things you asked about, or to email our monthly newsletter.  We don’t rent or sell email lists to any other organisations.

We use a third-party provider, MailChimp, owned by Intuit, to deliver our email newsletter.  With this service statistics for email opening and clicks using standard industry technology to help us understand and improve how our newsletter is read.  For more information see MailChimp’s privacy notice.  You can unsubscribe from our mail list at any time by clicking the unsubscribe link found at the bottom (and often the top) of any of our emails sent using MailChimp; or by emailing our data protection officer Mark Quirk.

We also use the third-party provider, Meetup (a service owned by WeWork Companies Inc.).  Using this service, you opt-in, opt-out, and control your information directly from the Meetup.com website. We may use this website to send newsletters and provide information about future public courses.  We do not extract personal information from Meetup site, and you will find the Meetup privacy notice here.

Bookings

If you book consulting, coaching or training with us, we will record the details of the course you chose, along with details to contact you (name, email, phone).  In some cases, we may ask you for personal information relevant for the training, which may include basic health information.  This health information is always optional, is collected to support the ethical provision of coaching or training, and is stored securely until the end of the training, after which the data is permanently deleted.

Third Parties

The site also uses Akismet for comment spam protection, and Jetpack which includes visitor statistics (collected using the information provided by web browsers such as IP address) both written by Autommatic.  You can read the Autommatic privacy policy for Askimet here.

Google: We also use Google Analytics to track site usage and so allowing us to see if the site is offering the value we think it is, or to check the value in any advertising or promotion activities.  Google have their own privacy information available here.  Occasionally we also use Google Advertising to promote the website, along with conversion tracking.  Conversion tracking allows us to know how well the advertising is working (and so, decide if we should continue to use it) – for example, if you click on a Reach Remarkable Google ad after a Google search, and then decide to book a course, the conversion tracking will tell us that an advert led to a course booking – though it does not provide any of your personal details. Read more about Google’s advertising cookie and privacy.

Also, see our note in the Mailing Lists section above about MailChimp and Meetup.

Access to your personal information

Your data is your data!  If you would like to view, amend or delete the personal information that we hold, email your request to our data protection officer Mark Quirk at privacy@reachremarkable.com.  You can also use the ‘update your preferences’ link in any email we send via MailChimp to view and update your details.

Changes to this Privacy Notice

This notice was reviewed on 4^th January 2022, and it will be maintained in line with any changes in the services of Reach Remarkable Ltd, or in changes to public policy.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.